The importance of the Buyer’s Journey and the Customer Experience cannot be understated. It’s hard to believe so many companies are still allowing their prospects to wander around instead of guiding them. If you’re not providing an engineered Buyer’s Journey you really cannot ensure you’re creating a great Customer Experience from the start. First impressions last, and allowing a prospective…
So much attention is being paid to the importance of the Customer Journey and making sure you map it. Rightfully so. Customer Journey insights help you create and serve better content at every stage in the buying process. But are you overlooking a step? If you’re like most business owners I speak with, the answer is yes. In fact, in…
Is your marketing team doing any, or all, of the following things? More time is devoted to discussing how things look instead of what they convey. The metrics you track are not being used to learn more about customer perception and behavior. The sales process is more focused on explaining what you offer than on listening to what your customers…
A Chief Marketing Officer is someone who has deep marketing knowledge and is an experienced leader who knows how to get things done. The CMO is responsible for developing the strategy for product development, pricing, advertising and branding, customer outreach, and establishing key performance indicators (KPIs) that drive business decisions for revenue and growth. How would you know if you…
Reviews can be very helpful to your business. You can - and should - get reviews on each online platform where your business can be found. Most platforms will not allow you to copy and paste reviews from other platforms, so it's best to ask for a review on a specific platform. Getting reviews is surprisingly easy when you provide…
In larger organizations, a Chief Marketing Officer (CMO) plays a crucial role in helping the company scale and grow intelligently. The CMO is an executive level leader who contributes to the strategic planning and implementation of programs designed to help your company grow. Why does your company need a Chief Marketing Officer? Most smaller companies work with a marketing agency…
Marketing Debt can really limit your success and growth if you're not careful. Here is how to avoid that.
I recently created a post on LinkedIn that identified the "secret sauce" for your business. Did you see it? If you follow me, you know I’m not one to talk about how your “secret sauce” or creating “massive value” are the ways to grow and scale your business. I think most people who say these things can’t even tell you…
If you've been following my posts and reading my blogs, you know how often I talk about the ineffectiveness of focusing on Lead Generation. I’ve pointed out that a need for more leads is a symptom, not the underlying issue. And addressing the symptoms without fixing the issue is about as effective as putting a Band-Aid® on an amputated limb.…
Trust is a word that is being overused by many professionals these days. Maybe that's because it's a critical success factor for 2024. I don’t call myself a “Trusted Advisor” (connect with me on LinkedIn if you want to know my thoughts on that title). Trust is determined by the people who meet and know you. "Trusted Advisor" is, therefore,…