Marketing is one of the largest expenses, if not the largest expense, for small and mid-sized businesses, so it is not surprising that measurement of the outcomes is a topic of concern to the C-Suite. Many companies turn to their marketing departments – or marketing agencies – to provide some metrics to evaluate their marketing program’s success. There are some…
Peter Drucker once said: “Marketing is not only much broader than selling; it is not a specialized activity at all. It encompasses the entire business. It is the whole business seen from the point of view of its final result, that is from the customer's point of view.” I love this Drucker quote because it underscores the fact that marketing…
TLDR: Protect your brand. Take the time and invest the energy in ensuring your customer avatars are accurate and properly explained to your sales team. And then adhere to the definition when qualifying customers. How did you decide who to target as prospective customers? Did you start by sitting down at your desk and figuring out who would pay for…
Peter Drucker is one of my favorite business thought leaders. He could not possibly have envisioned the experience we all lived through this year - and continue to experience - but his visionary advice includes a particularly relevant admonition: “The greatest danger in times of turbulence is not the turbulence; it is to act with yesterday’s logic.” Most years I…